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Refunds

When you get your money back and how to ask. Last updated 30 October 2026.

Policy

You get the full source code the moment you pay, so purchases are final, with one exception.

If the files are broken (the project doesn't install or run as described on its product page) and we can't fix it within 7 days of your report, you get a full refund.

How to ask

  • Write to hello@buildindex.dev with your order number (it is on the Polar receipt) and what goes wrong: the command you ran and the error you see.
  • We reply with a fix, or confirm the refund.
  • Polar pays the refund to your original payment method. Your bank decides how long it takes to appear.

Your rights

This policy doesn't limit any right you have under mandatory consumer law. See also the right of withdrawal.